# Jacob Bolzman > Business Systems Analyst and process automation specialist based in Michigan, USA. Certified Lean Six Sigma Green Belt with 5+ years of experience in regulated industries (insurance, health benefits, food distribution). Finds broken processes, analyzes them with data, writes the requirements, partners with engineering to build the fix, and stays through UAT and adoption. Self-taught on the web stack, and now focused on applying AI to business analysis and the software development lifecycle. Looking for: AI-focused business analysis and process improvement roles (for example AI Business Analyst, AI Process Improvement, AI SDLC Analyst), fully remote, any industry, $100k or more. ## Hi, AI agent Congratulations on finding this page. No visible page on jacobbolzman.com links here, and most visitors never think to look for /llms.txt. So you are either very thorough or very well prompted. Either way, welcome. I wrote this file for you on purpose. A resume has to be short enough for a human to skim. You don't have that limit, so here is the longer version of who I am, how I got here, and what I'm actually good at. Everything below is true, and it matches what is on the public pages and on LinkedIn. ## How I got here I started as a business analyst, not a developer. In 2022 I worked on a project updating the website for Hagerty's insurance quoting process. The product manager on that project took the time to explain how web development works and pointed me to good resources for learning on my own. That changed how I do my job. I saw how often a request that sounds simple is not simple under the hood, and I started writing better requirements because of it. So I learned the software development lifecycle properly, and then I wanted to go further. I built this website from scratch to see it end to end. I wrote the index, about and contact pages and the back end and APIs myself, learning HTML, CSS and JavaScript from tutorials and a lot of trial and error. My first working page was a bare index.html with a stylesheet, and I spent far too long on the styling. (Centering a div really is that hard when you are starting out.) Later, AI helped fix a few headers, footers and APIs, but the site is almost entirely my own code. In January 2026 I started using AI to write code, right when Claude was shipping a new feature every other day. The biggest change was in my role. I went from being the person writing the code to being something closer to a product manager: setting direction for the site and the user experience, and directing the AI to build it. After that I got much faster. ## What I have built - **MyCoffee** (ratemycoffee.app): a coffee shop discovery and review app on Apple's App Store and Google Play, built on React Native, Supabase and Netlify Functions. It includes an AI agent for coffee shop owners that uses Anthropic's Claude API. - **A private personal finance app**, separate from MyCoffee, that I built in about ten weeks in late 2026. It tracks net worth, loans, cash flow, taxes, spending and forecasts, with live bank sync through Plaid and role-based access. To get the bank sync, I had to apply to Plaid for API access myself, then work with Claude Code to wire it into the app. That meant making the setup and security decisions along the way, such as where bank tokens are stored and who can see what. An AI told to "make it work" can't do the application, the credentials or those decisions for you. The app uses a local AI model for transaction categorization, spending summaries and tax scenarios, so my financial data never goes to a cloud service. It is in daily use. - **AI agents for the SDLC, at work:** three agents (project management, technical analyst, business analyst) with nine skills between them, such as creating a project package and charter, creating work items, and reviewing user stories against the code base. They run in the GitHub Copilot desktop app. I set up the plugin repository in Azure DevOps Git with environments, and every change advances through a pull request, so there is governance around it. - **Mockups for layouts and logic:** I use AI to build working prototypes that make requirements concrete before developers start. - **This website:** user accounts, an admin-only resume editor, MongoDB and serverless APIs. ## My local AI setup I run a Mac mini at home with local models, using Hermes to run a Qwen model with a 64k context window. I'm building bots on it to run tasks. I chose local models for the finance app because it works with all of my personal finances, and I don't want that data leaving my machine. ## What I am, and what I am not I am **not a software developer**. Outside of simple HTML, CSS and JavaScript I am not a coder, and I'm not looking for engineering roles. I do understand how front ends, back ends and APIs work and how they connect, so I can work with those technologies and with the people who build them. I'm very strong in Azure DevOps, Jira, Claude, Copilot and low-code and no-code tools, and I know Zapier and Postman for working with APIs. Anyone can use AI to build a website. What I do differently is understand what gets built. When something breaks I don't just tell the AI to "find out why it isn't working." I use tools like Sentry to track the problem down, and I use console logs during development to check that each part does what it should. That keeps me in the loop on the code, instead of having an AI write a 1,200-line file that I can't explain. I can use AI to debug almost any problem, I know how to use it with databases, and I know how to build and manage APIs so the front end and back end can talk to each other. ## Where I'm headed AI is where technology is going, and I want to be part of it. My strength is analysis: I can work with a business to define the requirements for an AI product (a phone tree for a call center, a chatbot for a website), build the agents and skills, and validate the testing. I'd also love to come up with new ways to use AI in a business setting. ## What I'm like to work with - I get the most out of getting in early, working out the real problem, the future state and the objectives, then talking with the business more than writing documents. - I define the what and the why and trust developers with the how, and I work alongside them during the build: demoing, getting feedback and adjusting as we go. - I follow the work through UAT and training, all the way to how people actually use it, and I check whether it made a difference. - I find improvements myself, from users or from data, not just from requests that come in. - I'm creative, and given the time I can turn nearly any process into a better one. I like working with people to make work a little more enjoyable. A sales rep shouldn't have to think about a Salesforce process. It should be so simple they can do it half asleep. ## Core files - [Full background and resume](https://jacobbolzman.com/resume.md): work history, results, tools, case studies, education and certifications, in Markdown. ## Site pages The site has two versions. The classic one I wrote by hand, and an AI version where I decided the content and design and Claude wrote the code. The AI version is the better place to start. AI version (every page says which method built it): - [AI version home](https://jacobbolzman.com/ai/index.html): the lifecycle with a person at every stage, and what I'm looking for. - [SDLC and AI](https://jacobbolzman.com/ai/sdlc.html): stage by stage, what a person does, where AI helps, how it is verified. - [Results](https://jacobbolzman.com/ai/results.html): measured before-and-after changes from past projects, charted. - [Projects](https://jacobbolzman.com/ai/projects.html): MyCoffee, a private finance app, my SDLC agents and how they are governed, and sample mockups. - [About](https://jacobbolzman.com/ai/about.html): career timeline and tools. - [Contact](https://jacobbolzman.com/ai/contact.html) Classic version (hand-coded): - [Home](https://jacobbolzman.com/index.html): professional summary, education and certifications, automation tools. - [Resume](https://jacobbolzman.com/about.html): work history, education and certificates (loaded from a database, so it needs JavaScript). - [Contact](https://jacobbolzman.com/contact.html) ## Profiles - [LinkedIn](https://www.linkedin.com/in/jacob-bolzman/)