Jacob Bolzman

Technical profile

Business analyst who learned the web stack on his own and now directs AI to build with it.

I started on the front line, in retail and sales, then moved into data analysis and business analysis. That path means I understand the people who use the systems I help improve.

In 2022, a project to update Hagerty's insurance quoting website led its product manager to explain web development to me. I built my own site to see it end to end, learning HTML, CSS and JavaScript from tutorials and trial and error. It made my requirements clearer and my scoping more realistic.

In January 2026 I started writing code with AI. My role moved from writing it to directing it, and I got much faster.

What I am, and what I'm not

I'm strong in Azure DevOps, Jira, Claude, Copilot and low-code and no-code tools. I know how front ends, back ends and APIs connect, and I use Zapier and Postman to work with them.

I'm not a software developer. Outside simple HTML, CSS and JavaScript I'm not a coder, and I'm not looking for engineering roles.

Career timeline

Each bar is a role. The periwinkle bars are things I built with AI.

2013201520172019202120232025
Started coding with AI
Retail salesGordon Food Service
Experience specialistVerizon Wireless
Manufacturing internNexteer Automotive
Sales representativeSprint
Licensed sales agentHagerty
Data analystHagerty
Business solutions analystHagerty
Senior business solutions analystHagerty
IT business analyst (contract)Gordon Food Service
Business systems analystAngle Health
Founder, MyCoffeebuilt with AI
Personal finance appbuilt with AI, private

Tools

Business analysis

  • Requirements and BRDs
  • User stories and acceptance criteria
  • Gap analysis
  • Process mapping
  • UAT
  • Change management
  • Incident management (ITIL)
  • Training

Methods

  • Lean Six Sigma (DMAIC)
  • Agile

AI

  • Claude
  • Claude Code
  • Copilot
  • Anthropic API
  • Local models
  • Sentry

Platforms and automation

  • ServiceNow Flow Designer
  • Salesforce Flow
  • Power Automate
  • Power Apps
  • Zapier
  • Slack Workflows
  • Five9
  • Zendesk
  • Retool

Data

  • SQL
  • MongoDB
  • Tableau
  • Excel
  • EDI 834

Web, self-taught

  • HTML
  • CSS
  • JavaScript
  • Netlify Functions
  • Postman
  • GitHub

Project tools

  • Azure DevOps
  • Jira
  • Confluence
  • ClickUp
  • Lucidchart
  • Miro
  • Notion
  • Figma

Education and certifications

  • B.B.A. in General Management, minor in Marketing, Central Michigan University
  • Lean Six Sigma Green Belt (Central Michigan University) and Yellow Belt (Nexteer)
  • Citizen Developer certifications in Salesforce and ServiceNow
  • Google Project Management Certificate